FAQ (Frequently Asked Questions)
We ship with UPS and Fedex, which often complete delivery via USPS. In some cases our fulfillment partner might pick a different carrier if they delivery time can be shortened.
Yes, we do offer expedited shipping! Actually all our customers can pick between one delivery, two day delivery, and standard.
Right now we only ship to the US (Hawaii and Alaska might be a little more expensive), but stay tuned as we continue to expand! If you’d like to be notified when we’ll ship to your country, email us at firstname.lastname@example.org.
Once you place your order, it’ll process within 1 business day. From there we’ll ship it out and send you your tracking number once it’s out the door. Give your tracking number 24 hours to update once you receive it, and then wait patiently for your iced tea game to completely change!
If you’d like to make a change to your order, including your shipping address, text us at +1(833) 535-0829 or send us an email at email@example.com as soon as you can! We’ll do our best to catch your order before it ships out.
Hurry! There’s only a short window of time for us to edit or cancel your order. text us at +1(833) 535-0829 or send us an email at firstname.lastname@example.org and we’ll do our best to work some magic for you.
You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it’s journey to you.
While it's on our radar, we're not currently able to support customized cases. This is definitely something we want to bring to life soon though, so stay tuned.
While it's on our radar, we're not currently able to support single bottle orders.
If your package has been marked as delivered but you don’t see it on your doorstep, text us at +1(833) 535-0829 or send us an email at email@example.com and we’ll help track it down!
We aren't able to send out any samples at the moment.
We use only real herbs and real fruit juice. Never concentrates, powders, or artificial stuff.
Gut health support. Waku is packed with functional herbs like mint, lemongrass, fennel, chamomile, rose, and other plants well known for having soothing properties for the digestive system.
No/ Low Sugar. And almost no calories!
If you didn't like Waku for any reason we will refund you 100% of your order. Only applies for 1 case of your first order.
Yes. Waku has two keto friendly flavors:
Unsweetened Floral Blend
Unsweetened Raspberry Rose
Absolutely! And since it tastes just like their favorite “unhealthy” drinks, they’ll love drinking this instead of other “healthy” drinks. The most popular flavor among kids is the Waku Lemon Mint.
A case of Waku has 12 bottles.
Waku is extremely refreshing when it is cold! You can drink it at any time of the day, but the majority of Waku fans drink one bottle first thing in the morning or with the biggest meal of the day.
Natural, healthy, and refreshing! Most of our fans describe Waku as a refreshing tea with health benefits.
Yes, all of our ingredients are non-GMO.
NEVER. Waku is brewed with only real herbs and real fruit juice. We don’t use natural flavors, concentrates, or artificial stuff.
Even “tad sweet” teas are typically loaded with added sugars, with many of the leading brands containing as much sugar as soda. Waku is brewed with no/ low sugar and is loaded with functional herbs that support your gut health.
Waku has a 18 month shelf-life.
No, you can cancel your subscription at anytime.
Text us at +1(833) 535-0829 or send us an email at firstname.lastname@example.org In order to skip, adjust, or cancel your subscription.
You can do it with just one text! Text us at +1(833) 535-0829 or send us an email at email@example.com
In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.
Text us at +1(833) 535-0829 or send us an email at firstname.lastname@example.org in order to update your shipping address or to ship a case of Waku to your loved ones.
Sure! Just text us at +1(833) 535-0829 or send us an email at email@example.com and we will upgrade your subscription for you.